Privacy Policy - Spark Shock

Last updated: January 2024

Introduction

Spark Shock ("we", "our", "us") is committed to protecting the privacy of all individuals who interact with our services, particularly the children and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, postal address, and other contact information you provide when making enquiries or booking services.
Child Information: When enrolling children in our programmes, we collect their name, age, and any relevant learning needs or medical information necessary for their participation.
Payment Information: When you make a purchase, payment details are processed securely through our payment provider. We do not store complete payment card details.
Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our educational services
To process bookings and payments
To communicate with you about our services, including responding to enquiries
To send you relevant information about upcoming programmes (with your consent)
To ensure the safety and wellbeing of children in our care
To comply with legal obligations

Protection of Children's Information

We take the protection of children's personal information extremely seriously. We collect only the minimum information necessary to deliver our educational services safely. Parents or guardians must provide consent for any child under 16 to participate in our programmes. We never share children's information with third parties for marketing purposes.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

With service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements)
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of others
With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Information about programme participants may be retained for up to seven years after the last service provided, as required for safeguarding records.

Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Object to processing of your information
Request restriction of processing
Data portability
Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Spark Shock
47 Commerce Street
Liverpool L2 8RT
Email: [email protected]